EXPLORING THE CORRELATION BETWEEN HRM PRACTICES AND TQM IN PRIVATE COMPANIES: AN EMPIRICAL INVESTIGATION IN KOSOVO

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Faruk Ahmeti
https://orcid.org/0000-0003-3529-7919
Nazmi Zeqiri
https://orcid.org/0000-0001-5537-1982

Abstract

The research aims to broaden the current discussion surrounding the intricate relationship between Human Resource Management (HRM) and Total Quality Management (TQM) within the realm of private enterprises in Kosovo. The paper suggests that the arrangement and presence of HRM practices influence the successful implementation of TQM. Data was collected from a diverse range of companies, with 171 employees participating in the study, to explore this relationship. The collected data underwent analysis using Partial Least Squares Structural Equation Modelling (PLS-SEM) via path analysis, enabling a thorough examination of the causal connections between the variables. Investigation delves into the overall impact of HRM on TQM, with a specific focus on enhancing quality orientation and criteria related to individuals within the selected companies. The findings highlight the substantial and positive influence of teamwork, staffing, performance appraisals, and compensation on TQM. Conversely, training and development exhibit a noteworthy negative impact on TQM. Furthermore, the research demonstrates the significant and favorable effect of TQM on HRM practices within organizations. Additionally, performance outcomes exhibit positive and significant correlations with HRM. These outcomes underscore the fundamental significance of TQM as an integral component of HRM within the realm of private enterprises. 

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How to Cite
Ahmeti, Faruk, and Nazmi Zeqiri. 2023. “EXPLORING THE CORRELATION BETWEEN HRM PRACTICES AND TQM IN PRIVATE COMPANIES: AN EMPIRICAL INVESTIGATION IN KOSOVO”. Journal of Liberty and International Affairs 9 (3):198-214. https://doi.org/10.47305/JLIA2393171a.
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Author Biographies

Faruk Ahmeti, University "Isa Boletini" - Mitrovice, Kosovo

Dr. Faruk Ahmeti, currently the Vice Dean for Teaching and Student Affairs at the Faculty of Mechanical and Computer Engineering, University of Mitrovica, holds a Ph.D. in Business Administration from SMC University, Switzerland, and an MSc in Management and Leadership from Rochester Institute of Technology University, NY, USA. As a full-time Professor specializing in various courses within the field of Economics, he also serves as the Head of the Economic Engineering Department. Prior to his current position, he held Professorship roles at the University of Roehampton, Business School, Roehampton, UK, and Liverpool University, UK. With over 15 years of experience in higher education and a managerial background spanning more than 20 years in multinational corporations, Dr. Ahmeti brings a wealth of expertise to his academic and administrative endeavors.Dr. Ahmetihas contributed to a multitude of publications, concentrating his expertise on the domains of management, entrepreneurship, small and medium enterprises (SMEs), and human resource management (HRM).

Nazmi Zeqiri, University for Business and Technology, Kosovo

Dr. Nazmi Zeqiri is a lecturer at the University of Business and Technology (UBT) in the Department of Management, Business and Economics (MBE). He completed his bachelor studies at UP/Faculty of Economics. Master's studies in England/Staffordshire University, and his Doctorate in Switzerland/SMC University. From 2006 to 2022, he held the position of Director of Training and Development at Telecom of Kosovo (TK). Previously, he also worked in several international and local organizations. Dr. Nazmi Zeqiri is a member of the board of directors at the insurance company SIGKOS and an External Trainer. He is currently the Executive Director at the Meister Training Center. He published several publications with a particular focus on his expertise in Foreign Direct Investment (FDI) and human capital development.